CT
Christopher T
1 reviews | Active since Jan 2022
19 Jan 2022, 15:36
Terrible customer service
What ********** and totally appaling service i have received from a company that i regret wasting 6 years of premiums on,its been the worst experience the last 2 months dealing with a company that firstly debited my account without my consent,then i get promised a call in the 1st week of January and i received no call,called on Monday and spoke to a consultant who promised a manager will call but till today no call..I have sent numerous emails with no response since December,i have msg Momentum on instagram no response and i even took to Facebook and no response..I hope Hillie Meyer sees my complaint because the people working at Momentum are busy tarnishing the brand.
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
19 Jan 2022, 16:24Thank you for informing us of your concerns.
In order to make sure that the matter is referred to a manager in the correct department, can you please provide us with a policy or identity number under a private reply.
Thank you
Kind regards
NH
In order to make sure that the matter is referred to a manager in the correct department, can you please provide us with a policy or identity number under a private reply.
Thank you
Kind regards
NH
Momentum (SA)'s reply19 Jan 2022, 16:24
Official
Thank you for informing us of your concerns.
In order to make sure that the matter is referred to a manager in the correct department, can you please provide us with a policy or identity number under a private reply.
Thank you
Kind regards
NH
In order to make sure that the matter is referred to a manager in the correct department, can you please provide us with a policy or identity number under a private reply.
Thank you
Kind regards
NH
Momentum (SA)'s replyOfficial
20 Jan 2022, 08:02Thank you, the matter has been referred to our Myriad management for further assistance and feedback.
Kind regards
NH
Kind regards
NH
Momentum (SA)'s reply20 Jan 2022, 08:02
Official
Thank you, the matter has been referred to our Myriad management for further assistance and feedback.
Kind regards
NH
Kind regards
NH
Momentum (SA)'s replyOfficial
20 Jan 2022, 10:00Dear Christopher
We received feedback that contact was made with you this morning, and that you will receive further feedback in due course.
Thank you, and please accept our sincerest apologies for the service delays.
Kind regards
NH
We received feedback that contact was made with you this morning, and that you will receive further feedback in due course.
Thank you, and please accept our sincerest apologies for the service delays.
Kind regards
NH
Momentum (SA)'s reply20 Jan 2022, 10:00
Official
Dear Christopher
We received feedback that contact was made with you this morning, and that you will receive further feedback in due course.
Thank you, and please accept our sincerest apologies for the service delays.
Kind regards
NH
We received feedback that contact was made with you this morning, and that you will receive further feedback in due course.
Thank you, and please accept our sincerest apologies for the service delays.
Kind regards
NH
Momentum (SA)'s replyOfficial
20 Jan 2022, 10:18Thank you, Christopher
Momentum (SA)'s reply20 Jan 2022, 10:18
Official
Thank you, Christopher