Terrible customer service

Good day. I've been calling momentum funds at work for employees this whole entire week and I've received little to no assistance. At first I want told Julian was the administrator and then it change to a lady by the surname of mangena. Then I was told no it's actually still Julian. Then I was told a Jira was loaded because they experienced a technical problem however till to date it has not been fixed. I have been promised call backs by Siphelele who has never even bothered to call me back. The only person who has been really helpful is a lady by the name of Anita, she is a gem. Can someone please call me to give me feedback, I cannot keep calling you guys like this.