Terrible customer service

My wife and I are members of Momentum Health and Multiply as well. <br> Last year I did my Health assessment at a clinic , Multiply credited me with points but Health said they didn't receive it so didn't reactivate my Health Saver. I had to ask Multiply to send me the test results which I then had to fwd to Health myself.<br> This year my wife does her assessment , same story. Except when I ask Multiply for the results they say they don't have access to. Even though they promised to send it to me 5 days previously. And they gave me points for doing the test. And I can see the results on the website!!!!!<br> <br> So first of all , extremely poor service that required the client to get two divisions in a company to communicate.<br> Secondly , how am I supposed to let Health now that the tests were done in Jan already if Multiply doesn't give me the results?