Terrible assistance from Momentum Investo

Me and my husband had cancelled our Momentum provident fund about 2 years ago and made it paid up as we explore our options to immigrate. About 3 months ago we sit with our adviser fill in the documents in order to get our funds paid out just before we left South Africa. We are struggling to get hold of our adviser since we are in New Zealand we then try to call Momentum Investo on Friday night New Zealand time (Friday morning SA time) we spoke to a lady in the Momentum Investo department after holding on for a while about the pay out and she confirms there are additional docs to be filled in. She confirms she is going to send it to me right away, unfortunately I forgot her name as she sounds so promising to do this right away. Needless to say No documents was send to us. The only email address on our policy documents are *** with a call centre nr. I send the email on Monday night New Zealand time which is Monday morning SA time, I explained to them that international rates are sky high calling from New Zealand to SA can someone please assist us via email. A lady by the name of Idah Tihoaele reply back to me and confirm "you can contact us on these nr's" giving me the exact nr's that I already called and been holding on to get an answer and paying international rates. I reply to her and told her but I just told you that you guys are not of any help over the phone can you please assist us via email. After that no response from Idah Tuhoaelo. I realized again one of the reasons why I left SA, big companies like this who are very eager to take your money but when they must assist you over the phone and it is time to pay back the money they will just ignore every call and every email. This is a shame that people want to earn a salary but don't do the work that is expected of them. For the rest of you take your money elsewhere, the proof is in the pudding, struggling to get help at Momentum Investo when it is time to pay out they just disappear from the radar. Policy nrs *** and *** email: ***