Telephonic doctors

Poor service from their telephonic doctors. I spoke to a doctor & explained my situation to her, however her line was bad & honestly I couldn't care less if they cared, but I told the doctor that her line was bad & she gave me no advice, just told me that she was going to send me an authorisation code to see a doctor instead. I then went back to my chat & told them about the bad line & how unhelpful the doctor was & they told me that I should just listen to the doctor & see a doctor in person. I then requested for another call & the second doctor was helpful, however when he came across my chat with the previous doctor, he had some nerve to tell me that he was going to report me because my last response to the last doctor was "useless". I have an employer & I work nightshift, where am I supposed to find a doctor at 10pm? I asked for a sick note or any sort of communication to show my employer that I spoke to a doctor & now im going to get back to my second doctor, he no longer wanted to assist me because of my previous chat. I have a similar job, I have customers swearing at me & my colleagues, my employer would dismiss me if they had found out that I didn't want to help anyone because they were rude or frustrated with my fellow colleague.

I hate that I even had to be this frustrated with somebody over the phone, because I don't like putting people through what I go through.