JD
Janey D
1 reviews | Active since Nov 2014
02 Feb 2016, 10:19
TAKING MONEY FROM MY ACCOUNT
I cancelled my momentum multiply in the beginning of January 2016 because they were just taking random amount from my account. I informed them, they apologized, refunded me and assured me that my contract was cancelled. TODAY however they have gone into my private bank account without my permission and deducted R380 from my account for a service/ contract which was cancelled a month ago! Momentum multiply you are *****ing from me. What you are doin is ******* and I will resort to legal action, which is well within my right to do if my money isn't refunded within 24 hours. Shame on you! Worst experience ever! #momentummultiplymustfall
Helpful (0)
Replies (2)0
Replies (2)Momentum (SA)'s replyOfficial
02 Feb 2016, 10:27Hello JaneyDaniels,
Please accept my apologies for the frustration and inconvenience that this situation has created for you.
This is not a true reflection of the level of service that we aim to give our valuable clients.
A manager will contact you shortly to address your concerns.
Kind regards
Charmaine Klopper
Please accept my apologies for the frustration and inconvenience that this situation has created for you.
This is not a true reflection of the level of service that we aim to give our valuable clients.
A manager will contact you shortly to address your concerns.
Kind regards
Charmaine Klopper
Momentum (SA)'s reply02 Feb 2016, 10:27
Official
Hello JaneyDaniels,
Please accept my apologies for the frustration and inconvenience that this situation has created for you.
This is not a true reflection of the level of service that we aim to give our valuable clients.
A manager will contact you shortly to address your concerns.
Kind regards
Charmaine Klopper
Please accept my apologies for the frustration and inconvenience that this situation has created for you.
This is not a true reflection of the level of service that we aim to give our valuable clients.
A manager will contact you shortly to address your concerns.
Kind regards
Charmaine Klopper
Momentum (SA)'s replyOfficial
02 Feb 2016, 10:27Hello JaneyDaniels,
Please accept my apologies for the frustration and inconvenience that this situation has created for you.
This is not a true reflection of the level of service that we aim to give our valuable clients.
A manager will contact you shortly to address your concerns.
Kind regards
Charmaine Klopper
Please accept my apologies for the frustration and inconvenience that this situation has created for you.
This is not a true reflection of the level of service that we aim to give our valuable clients.
A manager will contact you shortly to address your concerns.
Kind regards
Charmaine Klopper
Momentum (SA)'s reply02 Feb 2016, 10:27
Official
Hello JaneyDaniels,
Please accept my apologies for the frustration and inconvenience that this situation has created for you.
This is not a true reflection of the level of service that we aim to give our valuable clients.
A manager will contact you shortly to address your concerns.
Kind regards
Charmaine Klopper
Please accept my apologies for the frustration and inconvenience that this situation has created for you.
This is not a true reflection of the level of service that we aim to give our valuable clients.
A manager will contact you shortly to address your concerns.
Kind regards
Charmaine Klopper
