Taking advantage of ill health clients

<p>My father has a Momentum Dreaded Disease Policy ( ********** 18). In January 2016 he suffered heart problem and had 5 bypasses at Entabeni Hospital. Once he was back home, he submitted a claim via the Momentum representative (Krish Mood****) whom sold him the policy. </p> <p> </p> <p>Since then he has struggled to get regular feedback to the point where Momentum representatives no longer take his call. He calls the call center regularly, the last feedback I got was that it has been with an assessor for over 20 days. </p> <p> </p> <p>When a client takes dreaded disease cover, it is so that they can cope financially with the chnages in the lifestyle and environment as required. This issue has been open for over half a year, I actually believe that it is ********* to withhold assessment for such a long period of time. It seems like Momentum are just taking advantage of him now that he is at his weakest. Not a quality you want in the provider of your dreaded disease cover!</p>