BT
Benele T

1 reviews | Active since Feb 2019

12 Feb 2019, 11:23

SUSAN PHANGO & ZODWA MOKABANE

This is beyond Words I can express. They utter lack of Client service, and the lack of taking responsibility is extremely saddening from a company I (and from all the negative reviews on Momentum, plenty of other people as well); once held to high esteem?

I began this Horrific journey on the 15th of January 2019, and on the 18th Momentum confirmed that all was received and my withdrawal would the between 7-to-14 working days...

After assistance from Hello Peter last week Friday (08/02/2019); I received a call from a "quality assurance" consultant by the name of Zodwa Mokabane whom BEGGED for my understanding, as it turned out that the delay was caused by Human Error on there end...? Monday morning (11/02/2019) I once again I found myself calling in to following up on Zodwa (as she PROMISED my funds would be in Monday morning, and that she would give me a call) and was told she was not in the office. I was then transferred to the origin consultant would messed up my claim Susan Phango. She told me of another error with IT, but PROMISED it would be RESOLVED by E.O.B and feedback would be provided in the morning... AND YOU GUESSED IT, NOTHING...? It is now Tuesday the 12/02/2019, and I am still awaiting Momentum to get it act together, STOP LYING, and PAT OUT WHAT IS RIGHTFULLY MINE....!!!!

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Replies (4)
Momentum (SA)
Momentum (SA)'s reply12 Feb 2019, 13:06
Official
Once again our most sincere apologies for the poor service received. I confirm that you will receive a call confirming that the payment has been made.

Kind Regards

Sue
BT
Benele T's update12 Feb 2019, 15:02
Reviewer Update
SUE, The time is now 15:00, and as per your above "apologies for once again inconveniencing me"; and the "PROMISE" that someone would call me back with confirmation(SURPRISE; SURPRISE); THIS HAS NOT HAPPENED NOR IS THERE MONEY IN MY ACCOUNT...? Please can I hear another one of MOMENTUMS COLOURFUL LIES...???
Momentum (SA)
Momentum (SA)'s reply12 Feb 2019, 15:41
Official
The payment was made today and will reflect in your bank account within 48 hours. The confirmation letter has been emailed to you and our staff attempted to call you and there was no reply.

Kind Regards

Sue
BT
Benele T's update12 Feb 2019, 16:15
Reviewer Update
Whatever Sue...