Surrender Policy
<p>i was told by 3 service advisors that my policy would be paid out by Thursday 10th November, to date no one knows what has happened and why there was a delay?? when calling on the 1st your consultant assured me that by the 10th it would be paid, i think it unacceptable, and downright poor service and would like this resolved today. </p>
I apologise for the inconvenience and aggravation the delays have caused. I can assure you that a manager will contact you shortly.
Regards,
N D'Arch
Best regards,
I apologise for the inconvenience and aggravation the delays have caused. I can assure you that a manager will contact you shortly.
Regards,
N D'Arch
Best regards,
good day, i still havent had any feedback regarding a solution.
good day, i still havent had any feedback regarding a solution.
Dear Mr Maharajh,
As discussed with you, we have made a payment of 80% of the maturity value into your account via an immediate payment. We are waiting for the normal system runs to execute in order to determine the final maturity value. We will therefore pay the difference between the 80% value paid today and the actual maturity value by Monday.
I will keep an eye on the transaction to ensure that no further delays are experienced, and will provide you with feedback by Monday.
Kind regards,
N D'Arch
Best regards,
Dear Mr Maharajh,
As discussed with you, we have made a payment of 80% of the maturity value into your account via an immediate payment. We are waiting for the normal system runs to execute in order to determine the final maturity value. We will therefore pay the difference between the 80% value paid today and the actual maturity value by Monday.
I will keep an eye on the transaction to ensure that no further delays are experienced, and will provide you with feedback by Monday.
Kind regards,
N D'Arch
Best regards,
Dear Mr Maharajh,
I confirm that the remaining funds were deposited into your bank account via an immediate payment this morning. I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
Best regards,
Dear Mr Maharajh,
I confirm that the remaining funds were deposited into your bank account via an immediate payment this morning. I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
Best regards,