Struggling to join Multiply

I am a member of CAMAF medical aid, and was informed a while back that I would be able to join Momentum Multiply from 1 October 2015. On 14 September I received an email from CAMAF with the details of how to join - I opted in to Momentum Starter and filled in the application form for full Multiply. I received an email to inform me that my application has been received, and thet you would contact me within two days if you require further info - which didn't happen, so I assumed everything was in order. A couple of days I was welcomed to Multiply Starter (not the paid option) via email. I enquired whether or not this was a mistake, and if the upgrade to full multiply would still be done. This started a two week long exchange of emails that has still not answerd my question. I would like to join the gym to make use of the discount benefit, but I cannot do so until my membership is active. Please indicate when my membership will be active and when the first payment will be deducted from my account. Please also note that I am not available on the telephone, only email.