Struggling to get feedback from Momentum

We joined Momentum in June. First payment end July 2015. First our Sanlam was not cancelled in July. Sanlam still deducted . Problems to get documents to sign for our money to be paid out to us. My husband in congo for work. Send docs to him to sign. Quality of docs not 100% due to their printer that side. Send it to Vincent explaining the situation. Week after my husband's money was paid out. Received an email from Vincent saying that I need to re-sign my docs and he told me that not necessary for my husband to sign (we are married in community). If I did not phone Sanlam to follow up I would never knew that they need my husband's signature. Complaint to the owner Rudi and he would sort this out as well as my testament. It's been 3 months and I am still waiting or my testament. According to Rudi he has sent it but never received it. When I phoned him and said I want my testament by the end of the week he had an attitude with me.