Stop making me beg for feedback and assistance

I worked at SAA and signed and submitted my paperwork on 21 Sept 2020 to withdraw my funds from Momentum. Since the start of this process it's been impossible to get any clear feedback on what is going on. When I phone the 086 number I have to speak to a very unhelpful confused lady giving contradicting information and being of no help. I was told my tax directive was obtained and that they are in the process of speaking to the banks regarding payouts only to be told again today that my documents have not even been submitted to Sars. I went on my profile on your portal only to discover a document stating that late payment reason is that banking verification failed. Does Momentum understand what I'm going through, I have not received income for months and are at my wits end. This is my money that you are keeping from me. How is it justified that I'm losing everything even though I have money but due to Momentum I can't get out of this very depressing financial state I'm in. This is clearly only a job for Momentum employees and I urgently beg that someone who has a passion for their work and care about the livelihood of a fellow human being please get involved and help me. It is very belittling to beg for my own money. PLEASE HELP!