FS
Fundiswa S

1 reviews | Active since Sept 2014

14 May 2015, 08:32

Stop debiting my account

I had Life cover, funeral cover and saving with Momentum, Last year I cancelled my life cover with them and only to find out they cancelled everything and I only noticed when I check my statement that there was no debit order went thru for them. I called them and I had to pay the mount from the time they stopped debiting. Same thing happened, they stopped debiting and I called yesterday what ****es me off is the bad attitude I got from their Agent, he said he's name is OJ and lying that they tried to debit my account twice and there where no funds, with the anger I had yesterday I told him to debit the money I owe the yesterday and still no debit order went thru. Momentum service is very bad, I regret the day I join them

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Replies (1)
Momentum (SA)
Momentum (SA)'s reply14 May 2015, 08:38
Official
Hello FreeGal,

Your concerns mentioned above have been brought to the attention of our management and you will be contacted. While the lack of service you experienced is unusual and not the standard of our company.

We are sorry for the inconvenience and annoyance this incident caused.

Kind regards,

Nicolette.