Stood up by Momentum nurse

I am absolutely out of words. What a welcome to Momentum. Nimeshni Govender, a wonderful FP, took me through your critical illness cover, which I subsequently took up, however, a medical was needed. This was arranged for the 12th of December at 08:00. 1. I received a call on the 11th, stating that the nurse wanted to cancel the appointment as they couldn't make it... much to my annoyance. This was then resolved and we'd still be on track for 8AM 2. I received another call on the same day, pushing for a later time: 08:30, I hesitatedly agreed, which meant having to restructure my own work commitments with clients. 3. On the day of the appointment, the nurse decided that this was way above/beneath them and decided not to show AT ALL!!!!!!!!

IF THIS SCREAMS UNPROFESSIONALISM AND UNBOTHEREDNESS, COUPLED WITH DISRESPECT FOR MY TIME, I DON'T KNOW WHAT DOES!!! Moreover, this policy hasn't even commenced and this is the welcome I get, I shudder at the thought should 1 actually have a claim!

BTW, Nimeshni has been sterler throughout this mess! If she could do the medical, she would've!