AB
Agnes B

1 reviews | Active since Jun 2019

16 Jun 2019, 20:58

****** pension fund savings.

Momentum can you please locate my pension savings. I submitted my pension withdrawal form in March this year and got no feedback from your staff. The first time I callled in a week after I submitted my pension fund withdrawal form I was told everything was in order. After the SLA of 26 days passed I called in to check when my money would be paid, I was then told my form was not signed. This is after I had phoned a week after submitting my form to ask if all was in order and to make matters worse the form was signed and my pension fund payout was delayed for no reason at all. However this was just the beginning of my nightmare. I was then told that there is no money in my pension. I was at my last employer for over a year and my pension was being paid over on a monthly basis to the funds at work fund. It does not seem anyone is investigating to find out what has happened to my money. I am really shocked and dissapointed that a big company like this can be this reckless with peoples money and you have zero client care. Please pay me my money.

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply18 Jun 2019, 09:20
Official
Thank you for taking the time to inform us of your concerns. We will investigate the matter and provide you with feedback.

Kind regards
CK
Momentum (SA)
Momentum (SA)'s reply18 Jun 2019, 14:56
Official
We acknowledge receipt of your claim documents, however Momentum have reverted back to the employer as the premiums have not been received. 
 
We suggest that you discuss this with your previous employer. 

Sue du Plessis