****** funds

I used the multiply online shop to purchase vouchers for takealot. After placing the order and putting my payment details in, the order mysteriously cancelled. I tried another card and the same happened. I gave up and continued with my life. My debit orders bounced and i opened my banking app to see that my cheque account had been debited for R1,280. My credit card was debitted twice for the same amount. This was on the 10th July. After calling, sending proof via my bank statements, even getting an email saying that the refunds were processed; I still checked my accounts. No sign of refunds. It's been a month. Multiply has now ****** R3,840 from me with no sign of returning. I want my money back. Stop *****ing money. It's sitting in your account gaining interest while I'm short of R3,840. Where is my money. where is it.