Still waiting for Pension and provident fund disinvestment pay out

<p>I resigned from my previous employer(end of October 2016) and started at the new company 1 November. I filled in the forms requested for disinvestment(october) and received confirmation that all is in order. I receiveid an email (10 November) that Momentum is processing my application. 2 Weeks after that I tried to follow up via email to get a status update, but did not get a response from anyone in person(exept from automated reply... Its been almost a month therefore I decided to call the call centre . I phoned and spoke to a lady from Momentum Funds at Work(Friday 2 December), Not very friendly and all she said was the money will be paid and transferred today(friday 2 December), I asked her to confirm and she assured me. Come the weekend - nothing. Phoned the call centre again on Monday 5 December and spoke to a much friendlier gentleman. He said the directive is done and the TAX was paid etc and that my disinvestment is with the 'administrators' and the funds just need to be paid out and should be done in the next 2 days... Well here we are Thursday 8 December still nothing or any communication as to whats happening. I understand that there is processes that needs to be followed etc and it can take some time. But I have an issue with people not being able to give me an exact date as to when pay out will occur and the fact that the lady blatantly **** to me telling it will be paid out on Friday... Not impressed with the service and lack of knowledge of the staff not being able to give clients an accurate status update. Can someone just give me a date as to When the transfer will take place! thats all I want to know, It's not rocket science</p>