Still waiting for my refund after 2 weeks!

I notified Momentum of my intention to cancel my investo policy last month. I completed all the forms and eventually submitted all my documents after 2 weeks of back and forth submission of my proof of address which was rejected every time. I received a confirmation that my cancellation request is being processed and that I will get my refund after a letter has been sent out to me. It's been over 10 days now and I have not received any communication from Momentum and I am still waiting for my money!

Please pay me back all the premiums that I have paid as I need the money and I cannot bear this wait anymore!