BA
Brighton A

1 reviews | Active since May 2014

06 Feb 2025, 22:19

Stay away from Momentum FundsAtWork.

Where to even start. I left my previous employer in the start of December. I handed my forms in before that already. Then a month went by. Decided to call Momemtum as I really require the money urgently. They advised me that they were on holiday and had a backlog etc. As if any of this is my fault btw!!! I emailed them again and was fold 7-10 working days for my claim. Nearly 3 weeks ago. I called again today. Was told its still busy and I had to fill in another form btw which was then emailed to me. I sent it back within a few minutes after. And now I guess another long wait? Btw why did I have to call in order to get any feedback and also in order to get the form? I have spoken to Anele and Liesel many times already via email. They take 3 days at a minimum to reply. Sometimes they do not even reply at all. What kind of service is this???

My best advice will be dont leave your money with Momentum. Use anyone else. They really dont care it seems. They have the worst customer service and response time.

I want my money ASAP.

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Replies (12)
Momentum (SA)
Momentum (SA)'s reply07 Feb 2025, 08:10
Official
Good day Byron

Thank you for informing us of your concerns. In order to refer the matter to the correct fund manager for assistance, please provide us with your identity number. You may post this information under a private reply.

Thank you
Kind regards
NH
Momentum (SA)
Momentum (SA)'s reply07 Feb 2025, 08:20
Official
Thank you for the information. We will escalate the matter to the funds at work management team for assistance and feedback.
BA
Brighton A's update19 Feb 2025, 11:32
Reviewer Update
I am still waiting. I have asker Anele to return my call twice this week already and still waiting. I called this morning again and was promised a call back. That was at 10:30am and I am still waiting. How are you still in business? Surely this is ******* or can be taken further??? I want my money today!!!
Momentum (SA)
Momentum (SA)'s reply19 Feb 2025, 11:38
Official
Thank you for your feedback we will escalate your comment for assistance.
BA
Brighton A's update19 Feb 2025, 12:10
Reviewer Update
Still no callback btw. 2 hours later.
BA
Brighton A's update19 Feb 2025, 12:11
Reviewer Update
Not even an email update nada.
BA
Brighton A's update19 Feb 2025, 12:54
Reviewer Update
Still waiting
Momentum (SA)
Momentum (SA)'s reply19 Feb 2025, 13:07
Official
Hi Byron 

As indicated above we can merely forward your feedback to the funds at work team for assistance.
BA
Brighton A's update20 Feb 2025, 05:47
Reviewer Update
Still no funds. Please escalate asap.
Momentum (SA)
Momentum (SA)'s reply20 Feb 2025, 06:56
Official
Good day

We will escalate your comments again.
BA
Brighton A's update20 Feb 2025, 09:32
Reviewer Update
Please have someone call me asap. I am not waiting all day again. I was told today. I need to pay a deposit for a new place to stay today. Im done playing games.
BA
Brighton A's update20 Feb 2025, 12:58
Reviewer Update
Im still waiting. I want a callback. How is your service so putrid???