1 reviews | Active since May 2014
Stay away from Momentum FundsAtWork.
Where to even start. I left my previous employer in the start of December. I handed my forms in before that already. Then a month went by. Decided to call Momemtum as I really require the money urgently. They advised me that they were on holiday and had a backlog etc. As if any of this is my fault btw!!! I emailed them again and was fold 7-10 working days for my claim. Nearly 3 weeks ago. I called again today. Was told its still busy and I had to fill in another form btw which was then emailed to me. I sent it back within a few minutes after. And now I guess another long wait? Btw why did I have to call in order to get any feedback and also in order to get the form? I have spoken to Anele and Liesel many times already via email. They take 3 days at a minimum to reply. Sometimes they do not even reply at all. What kind of service is this???
My best advice will be dont leave your money with Momentum. Use anyone else. They really dont care it seems. They have the worst customer service and response time.
I want my money ASAP.
Thank you for informing us of your concerns. In order to refer the matter to the correct fund manager for assistance, please provide us with your identity number. You may post this information under a private reply.
Thank you
Kind regards
NH
Thank you for informing us of your concerns. In order to refer the matter to the correct fund manager for assistance, please provide us with your identity number. You may post this information under a private reply.
Thank you
Kind regards
NH
As indicated above we can merely forward your feedback to the funds at work team for assistance.
As indicated above we can merely forward your feedback to the funds at work team for assistance.
We will escalate your comments again.
We will escalate your comments again.
