Stay away from momentum!

Why is it so impossible to get hold of momentum?! I wasted over R200 airtime with no resolution. And when i create a call me back request they say they respond in 2 days but its been 3 weeks, and they keep sending me emails to rate the service i received when i havent even received any service. Nobody called at all. They tell me that they waiting for my companies final contribution for September but my company says it was paid to them last month already. Ive resigned more than a month ago and there is absolutely no movement going on on my provident fund claim. What are these people doing if not their jobs? A friend of mine resigned in July, its October, still no payout, so when can i expect my payout, in 2023? If you have a choice please stay away from momentum, they claim to have a smart exit process but the process takes even longer . You wont get hold of anyone and if you do, their stories wont add up and its just a big struggle to get your own money. I cant even pay my rent because ive been waiting so long for my money.