1 reviews | Active since Apr 2011
Staff member drops the call
<p>To Whom It May concern,</p> <p> </p> <p>I have an issue with the multiply online shop and I am told by the staff member (didnt get her name but the call took place now at 10:23) that i need to wait 24 hours, when i explain to to her that it is an issue becasue i got a voucher i ordered after the one i havent received and i didnt receive the receipt via e-mail. I have another person in the office with the EXACT same issue so there is a problem and she politely dropped the call - THAT IS SHOCKING, I am sorry, you first try sort it out, its not an easy way out. She should phone and apologise, because if thats the way you treat your clients well then I'm sorry theres no hope. </p> <p> </p> <p>Kind Regards</p> <p>Kelly</p>
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Kind regards,
N D'Arch
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Kind regards,
N D'Arch
Dear Ms Rowe,
Thank you for taking my phone call and giving me the opportunity to resolve the query. I listened to the phone call between you and the service agent. It appears that the phone call may have abnormally terminated due to a system problem (call dropped). Our agent should however have taken the initiative and phoned you back.
I have asked the relevant service manager to address this matter with the service agent how to manage situations like this in the future.
Service to our policyholders is of utmost importance to us at Momentum and every effort is being made to eliminate a service failure of this nature. The feedback that you have provided is invaluable and I appreciate you bringing this matter to our attention.
Kind regards,
Nicolette D'Arch
Dear Ms Rowe,
Thank you for taking my phone call and giving me the opportunity to resolve the query. I listened to the phone call between you and the service agent. It appears that the phone call may have abnormally terminated due to a system problem (call dropped). Our agent should however have taken the initiative and phoned you back.
I have asked the relevant service manager to address this matter with the service agent how to manage situations like this in the future.
Service to our policyholders is of utmost importance to us at Momentum and every effort is being made to eliminate a service failure of this nature. The feedback that you have provided is invaluable and I appreciate you bringing this matter to our attention.
Kind regards,
Nicolette D'Arch