1 reviews | Active since Nov 2011
Staff at Momentum Collective cannot find email
I have submitted a withdraw instruction online. I get an email from Momentum for FICA documentation, which makes no sense as they run a debit order from this account, but oh well.
I sent the document three times. I call today and get told that my Proof of residence is missing.
This is unacceptable. I do not appreciate being treated as if i am stupid. Stop playing games and pay me.
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Regards,
N D'Arch
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Regards,
N D'Arch
Dear Mr van Zyl,
Our Collective Investments department confirmed that all the necessary FICA documentation was received. However, in terms of our business process, in the event of a full surrender, we need to hold back the last two debit orders in case they are returned by the bank as unpaid.
Our Collective Investment department advise that the tried to telephone you yesterday at 16h05, but were unsuccessful in getting hold of you. An email was dispatched to you instead enquiring whether the R679.74 could be released in te interim and that he two remaining debit order amounts could only be released on 12 February and 12 March respectively. We are still awaiting your response.
Kind regards,
N D'Arch
Dear Mr van Zyl,
Our Collective Investments department confirmed that all the necessary FICA documentation was received. However, in terms of our business process, in the event of a full surrender, we need to hold back the last two debit orders in case they are returned by the bank as unpaid.
Our Collective Investment department advise that the tried to telephone you yesterday at 16h05, but were unsuccessful in getting hold of you. An email was dispatched to you instead enquiring whether the R679.74 could be released in te interim and that he two remaining debit order amounts could only be released on 12 February and 12 March respectively. We are still awaiting your response.
Kind regards,
N D'Arch
Dear Mr Van Zyl,
The Collective Investments department did forward a copy of the automated email to me - the email was dispatched at 4.26pm to ******
"Dear Mr Van Zyl
With reference to the below email, I tried to contact you at 16:05 today unfortunately there was no answer.
Kindly confirm whether we should proceed to release the below mentioned amount of ***x the other 2 debit orders are on hold for 40 days and will be released on the ******xx respectively, I’ve attached the new terms and condition for ease of reference regarding the 40 day waiting period on debit orders.
Do not hesitate to contact us should you require further assistance.
Kind regards
Unathi File
Partner Servicing
Investments
Tel: +27 (0)860 111 899
Fax: +27 (0)12 ***
Email: *** ".
Mr van Zyl, I have asked Unathi to phone you again this morning.
Kind regards,
N D'Arch
Dear Mr Van Zyl,
The Collective Investments department did forward a copy of the automated email to me - the email was dispatched at 4.26pm to ******
"Dear Mr Van Zyl
With reference to the below email, I tried to contact you at 16:05 today unfortunately there was no answer.
Kindly confirm whether we should proceed to release the below mentioned amount of ***x the other 2 debit orders are on hold for 40 days and will be released on the ******xx respectively, I’ve attached the new terms and condition for ease of reference regarding the 40 day waiting period on debit orders.
Do not hesitate to contact us should you require further assistance.
Kind regards
Unathi File
Partner Servicing
Investments
Tel: +27 (0)860 111 899
Fax: +27 (0)12 ***
Email: *** ".
Mr van Zyl, I have asked Unathi to phone you again this morning.
Kind regards,
N D'Arch