Some of the worst service I've ever received!

I put in a claim about a month ago for the 2 pot system, I haven't received as much as a peep from anyone with regards to my claim, I keep getting pointed to the Whatsapp line which just tells me that i have already submitted a claim. I've sent a number of emails off and have never heard back from anyone, i've even tried calling their call center but the IVR is enough to make you go insane, playing music and then being interrupted by the voice recording every 8 to 9 seconds telling you that the line is busy, and when you do get through to someone after 35mins of waiting on the call, they end up dropping your call. The next time i endured a further 35mins of torture and got through to someone who was going to get another person to contact me and yet, here i am, having to resort to this site for a bit of attention from Momentum. I really do hope someone takes note of this complaint.