So Unhappy

Please refer this to the correct dept. It's over 25 days now since I have app**** for my pension fund and that department cannot request my tax clearance from Sars.. Making so many mistakes and does not bother calling or notifying me..... I am leaving the country end of this week and no one can call to let me know what needs to be done.. I have asked for a manager and she is constantly busy on the phone... Noone seems to know and explain what is the problem...