So disappointing

So, I have pension fund with Momentum through my employer. I set am email to Momentum on the 29th January 2023, granted it was a Sunday, the automated response says I will get a response within 24-48 hours between Monday and Friday. On Tuesday I sent another email but still only received the automated response. I want to find out if I can/ allowed to get some money from my pension fund savings before I go to my employer.

I am disappointed that it's taking Momentum so long to get back to me with an answer, so I am just wondering (touch wood) what my family will go through should I pass on, if they're taking so long to respond to a simply enquiry while I am still alive :-(