Smart Exit on Provident Fund not Smart at All

So Riedwan did phone (and did get through, contradicting CK's post) explaining he would investigate and get back to me within 30 mins. | 30 mins didn't materialize, but 5 days later, on 20 September, I did get a mail which is in the realms of plausibility: > I must humbly apologise for the non-response to your emails thus far. We app**** for a tax directive with SARS in preparation for your payout and SARS issued the directive. Subsequent to that application > additional monies came in (July 2017 premium) which now rendered the initial tax directive incorrect due to the changed benefit amount. We then had to cancel this directive with SARS which takes a couple of days > and for the tax to be reversed. We are now doing a new application and hopefully SARS will respond to us by tomorrow. Once a new directive has been issued we will pay out. So we're now at close of business at 28 September and still holding thumbs.