Small information to no communication at all

I submitted my claim on the 13 of August, they sent me an email with subject "claim progress" on the 20th and from my understanding it takes up to 26 working days to process the provident fund withdrawal. There's little to no communication, after few inquiries from my side, I received an email yesterday to say they received feedback from SARS for tax directive of which I fail to understand if you receive feed back on a claim why not process it immediately after it has already passed the "26 working days" as per the waiting period.

This is very frustrating for someone waiting for their money and there's no clear communication as to when I should expect the money. We have bills to pay, we have to budget and if we're given the waiting period then it should stick to the waiting period or they should constantly communicate.