AM
Amukelani M

1 reviews | Active since Oct 2018

17 Oct 2018, 13:23

Slow service

Momentum service is very slow. I put in a risk claim in June 2018 till today nothing has been paid.

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply17 Oct 2018, 13:24
Official

We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. I will re-direct your posting to a manger and they will contact your shortly.

Regards,

N D'Arch

Momentum (SA)
Momentum (SA)'s reply18 Oct 2018, 11:17
Official

Our claim department have provided feedback that we attempted to apply for a Tax Directive, but that SARS declined the application. Our claims department have dispatched a letter to you yesterday requesting Ms E Mokwena's income tax reference number.

We are thus unable to continue with payment of the claim until you have provided us with this compulsory information.

Kind regards,

N D'Arch