MR
Mario R
1 reviews | Active since Jul 2012
18 Feb 2016, 07:56
Slow feedback
I escalated a query via email on a purchase on the multiply online store, only to get a response email that I will hear back from them in 2 - 3 days due to high volumes. I find it unacceptable to wait so long for a service that I pay for!!
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Replies (1)
Momentum (SA)'s replyOfficial
18 Feb 2016, 08:03Hello mario605,
Your concerns mentioned above have been brought to the attention of our management and you will be contacted. While the lack of service you experienced is unusual and not the standard of our company.
We are sorry for the inconvenience and annoyance this incident caused.
Kind regards,
Nicolette D'Arch
Your concerns mentioned above have been brought to the attention of our management and you will be contacted. While the lack of service you experienced is unusual and not the standard of our company.
We are sorry for the inconvenience and annoyance this incident caused.
Kind regards,
Nicolette D'Arch
Momentum (SA)'s reply18 Feb 2016, 08:03
Official
Hello mario605,
Your concerns mentioned above have been brought to the attention of our management and you will be contacted. While the lack of service you experienced is unusual and not the standard of our company.
We are sorry for the inconvenience and annoyance this incident caused.
Kind regards,
Nicolette D'Arch
Your concerns mentioned above have been brought to the attention of our management and you will be contacted. While the lack of service you experienced is unusual and not the standard of our company.
We are sorry for the inconvenience and annoyance this incident caused.
Kind regards,
Nicolette D'Arch