PG
Preshlan G

1 reviews | Active since Feb 2022

03 Dec 2025, 12:04

Simply useless

Momentums customer care team is useless AF! It's been more than 3 months, and they still haven't paid out my funds at work claim, they always got stories. Shoneez is pathetic and seems like everyone wants to protect her because when you ask to speak to her manager about the issue, they say sure they will transfer you through but then you end up being a clown to them since you wait for more than 5 minutes without anyone taking your call. Typical insurance company, quick to take our money but will find any excuse to delay payouts

0
Replies (1)
Momentum (SA)
Momentum (SA)'s reply03 Dec 2025, 12:26
Official
Dear Preshlan
Thank you for your message. 
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
Mvdm