Simplest request turned into unmitigated disaster
OMW, I never thought that changing debit order details could turn into such a nightmare. How is it possible that such a simple request can turn into an admin stuff up of such incredible degrees??? Why do some organisations make headaches out of the simplest of procedures. Please momentum would like an answer on a public platform.
Helpful (0)
Replies (5)0
Replies (5)
Momentum (SA)'s replyOfficial
05 Jun 2020, 14:00Cynthia
Your concerns have been noted, and I can understand your frustration.
I have requested the manager from the relevant service area to contact you in order to address this frustration.
My sincere apologies for this; this will be corrected for you as soon as possible.
Regards
EdB
Your concerns have been noted, and I can understand your frustration.
I have requested the manager from the relevant service area to contact you in order to address this frustration.
My sincere apologies for this; this will be corrected for you as soon as possible.
Regards
EdB
Momentum (SA)'s reply05 Jun 2020, 14:00
Official
Cynthia
Your concerns have been noted, and I can understand your frustration.
I have requested the manager from the relevant service area to contact you in order to address this frustration.
My sincere apologies for this; this will be corrected for you as soon as possible.
Regards
EdB
Your concerns have been noted, and I can understand your frustration.
I have requested the manager from the relevant service area to contact you in order to address this frustration.
My sincere apologies for this; this will be corrected for you as soon as possible.
Regards
EdB
's updateReviewer Update
08 Jun 2020, 16:03Ok so its day 2 and I'm still waiting for this "contact" a manager is supposed to be making? I am always intrigued by what "as soon as possible" means...
's update08 Jun 2020, 16:03
Reviewer Update
Ok so its day 2 and I'm still waiting for this "contact" a manager is supposed to be making? I am always intrigued by what "as soon as possible" means...
's updateReviewer Update
09 Jun 2020, 09:36This nightmare just keeps on giving. At what point will Momentum actually take ownership of this mess? Of course not a soul has contacted me as a result of this complaint. I am not sur eanymore what the point of Hello peter is iether.
's update09 Jun 2020, 09:36
Reviewer Update
This nightmare just keeps on giving. At what point will Momentum actually take ownership of this mess? Of course not a soul has contacted me as a result of this complaint. I am not sur eanymore what the point of Hello peter is iether.
's updateReviewer Update
09 Jun 2020, 10:14I have just checked from my husbands phone and my number is working fine? But you can call on his number ***
's update09 Jun 2020, 10:14
Reviewer Update
I have just checked from my husbands phone and my number is working fine? But you can call on his number ***
's updateReviewer Update
12 Jun 2020, 13:24And still no resolution... Escalations to managers who cannot be bothered to even contact me. Poor junior administrators trying to help me but getting NO support from other departments and management. Seriously Momentum this is really a disgrace!!!
's update12 Jun 2020, 13:24
Reviewer Update
And still no resolution... Escalations to managers who cannot be bothered to even contact me. Poor junior administrators trying to help me but getting NO support from other departments and management. Seriously Momentum this is really a disgrace!!!