Shoddy service and lack of response????

<p>This letter is in response to the shoddy, shoddy service that I received from Momentum, with regards to surrendering my policy. On the 29th of June 2017, I spoke with one of your consultants regarding the performance of my Investo policy, which I was not too pleased with. The consultant explicitly advised that the funds could be withdrawn at any time, and he sent me all the relevant forms to complete, which I then completed and sent back to on the same day; 05:25PM.</p> <p>To my shock and horror, I received an email from Momentum, the following day, advising me that the funds could not be made available to me until January(please bear in mind that this is contrary to the information disseminated to me the previous evening). We went back and forth with this matter and no real resolution was met, nor does it seem that Momentum is interested in giving me MY very, very, very small change.</p> <p>I then received an email from Alrico Theron on the 30th June 2017 at 09:29 AM, informing me that the matter was referred to a service manager and would provide me with feedback “shortly”; today is the 3rd of July 2017, and no service manager has contacted me to try and resolve this matter, nor has this matter been looked at from a TCF perspective????? I have been heavily impacted and left desolate since then! It raises the question, whether my grievance is being taken seriously and why such a large company would take their clients for such a ride!</p> <p>As you can imagine, this process has been emotive and quite stressful, given the fact that you have ensured not to call me back as per our agreement?!</p> <p>Unfortunately, I have never felt the need to complain about your service before, nor have I had to be convinced to take up the shoddy service received from yourself!</p> <p>Please correct this and ensure that I am not left hung to dry for my money!!!!!!!</p> <p> </p> <p>Yours very sincerely exasperated,</p> <p>Ms. Audrey Mmanoko Majadibodu</p>