DK
Daya K
1 reviews | Active since May 2011
01 Aug 2025, 12:05
Shoddy Service
In May 2025, I requested Momentum Investo to increase the monthly premium on a Retirement Annuity. Despite numerous reminders and acknowledgements, the transaction has not been processed. It is now August. We have grown to accept this type of service from municipalities and government departments, but not the private sector.
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
01 Aug 2025, 12:12Dear Daya
Thank you for your posting and for bringing the matter to our attention.
In order to assist you can you kindly provide us with your Investo policy number or full identity number.
You may add this information under a private reply.
Thank you
Kind regards
NH
Thank you for your posting and for bringing the matter to our attention.
In order to assist you can you kindly provide us with your Investo policy number or full identity number.
You may add this information under a private reply.
Thank you
Kind regards
NH
Momentum (SA)'s reply01 Aug 2025, 12:12
Official
Dear Daya
Thank you for your posting and for bringing the matter to our attention.
In order to assist you can you kindly provide us with your Investo policy number or full identity number.
You may add this information under a private reply.
Thank you
Kind regards
NH
Thank you for your posting and for bringing the matter to our attention.
In order to assist you can you kindly provide us with your Investo policy number or full identity number.
You may add this information under a private reply.
Thank you
Kind regards
NH
Momentum (SA)'s replyOfficial
08 Aug 2025, 12:21Dear Daya,
Thank you for the feedback. The matter has been escalated to the Investo team for assistance and feedback.
Thank you for the feedback. The matter has been escalated to the Investo team for assistance and feedback.
Momentum (SA)'s reply08 Aug 2025, 12:21
Official
Dear Daya,
Thank you for the feedback. The matter has been escalated to the Investo team for assistance and feedback.
Thank you for the feedback. The matter has been escalated to the Investo team for assistance and feedback.
Momentum (SA)'s replyOfficial
08 Aug 2025, 13:24Dear Daya
Please accept our sincere apologies for the inconvenience caused.
The Investo team confirmed that the outstanding requirements were communicated to you and upon receipt of the requirements, they will be able to continue with the alteration.
Kind regards
Please accept our sincere apologies for the inconvenience caused.
The Investo team confirmed that the outstanding requirements were communicated to you and upon receipt of the requirements, they will be able to continue with the alteration.
Kind regards
Momentum (SA)'s reply08 Aug 2025, 13:24
Official
Dear Daya
Please accept our sincere apologies for the inconvenience caused.
The Investo team confirmed that the outstanding requirements were communicated to you and upon receipt of the requirements, they will be able to continue with the alteration.
Kind regards
Please accept our sincere apologies for the inconvenience caused.
The Investo team confirmed that the outstanding requirements were communicated to you and upon receipt of the requirements, they will be able to continue with the alteration.
Kind regards
Momentum (SA)'s replyOfficial
08 Aug 2025, 14:41Dear Daya
Your feedback has been referred again and we will ask them to resend the requirements to you.
Your feedback has been referred again and we will ask them to resend the requirements to you.
Momentum (SA)'s reply08 Aug 2025, 14:41
Official
Dear Daya
Your feedback has been referred again and we will ask them to resend the requirements to you.
Your feedback has been referred again and we will ask them to resend the requirements to you.