Shoddy lame excuses and dropped calls

Struggling with Momentum Investo since the 8 August to complete a simple process to do complete applying for a SARS Tax directive which takes 48 hours to complete.

When calling the useless contact centre and all one gets that they need to apply for a tax directive and will the agent will speak to their manager to speed up the process. This is the same lame excuse when gets when calling and then to make matters worse the call then drops and when you one back one gets another agent and then the long process of verification takes place and then one has to explain the whole process again.

Struggling with Momentum Investo since the 8 August to complete a simple process to do complete applying for a SARS Tax directive which takes 48 hours to complete.

When calling the useless contact centre and all one gets that the same answer that they still need to apply for a tax directive. The agent then promises to speak to their manager to speed up the process. This is the same lame excuse when gets when calling each day and then to make matters worse the call drops when one asks for the agent to take ownership and put them in a situation where they have to answer difficult questions.

When you call back one gets another agent and then the long process of verification takes place and then one has to explain the whole process again.

What happened to the days when an agent takes responsibility and follows the process through and takes the initiative to call the customer back or even drop an email.

This is like dealing with a foreign call centre where queries land up in a massive black hole. Come Momentum Investo you want to be a leading African brand but your are need to improve how good feedback to your investors.