Shockingly poor service

Very disappointed in the poor client service and no communication from momentum, a supposedly well-established business with ******* client services.

I submitted my claim early in December, and everything is filled in 100 percent. After several follow-up emails and calls due to no response, I was told by their admin that confirmation of withdrawal date needs to be confirmed by my former employer. I mean, he already signed the document. Momentum has all the information why this back and forth?

My main issue with momentum is the no-response treatment their clients receive when following up.

I have been in contact with one of their Admins, and out of common decency, prefer not to mention her name - however, to my surprise her client services are just as poor, as I constantly email her with no response.

How long am I still going to wait, I am the one getting in touch with momentum regarding my claim no one contacts me - had it not been for my constant calls - I would not have known they just need to confirm a simple withdrawal date with my Former Exec Head in order to process my claim - What a stupid delay for some cash I am entitled to.

And, as always, only after a complaint they are willing to do their job - please contact me on *** Andrea