Shocking, unfair and dishonest treatment from MOMENTUM

Momentum is the most unfair company that I ever have to have dealt with. The level of unfairness, insanity, incompetence, deliberate lack of communication is dumbfounding.

I took out life insurance/disability cover/income protection with them to make provision for my family should anything happen to me. Unfortunately I have been diagnosed with a progressive neurological condition that is covered 100% in my policy schedule with them.

Upon claiming, they initiated the "early claims process" - there is no mention of this in my contract with them so I don't even know about that.

However I have nothing to hide and disclosed everything with them with underwriting.

They handled my claim for months - requesting a bit of information, sending it to underwriting for two weeks and then repeating the process endlessly.

Now the claim is supposedly finalized - however my claim advisor Ayanda is never available and none of the other consultants can help me either. I cannot get the result with my claim but they have been quick to send me a letter stating they are reducing my policy benefit due to "non-disclosure".

This was apparently done by a cardiologist that I've seen, the letter says I was diagnosed with a condition- I have a letter from the doctor saying he has NEVER diagnosed me with this. I've never had that condition in my life. How can you in good conscience do this?

Now apparently I need to accept my new cover before they will finalize my claim with them.

THEY ARE MAKING STUFF UP TO NOT PAY