Shocking service from Multiply

Shocking service from Multiply. I have been trying to active my Multiply money for over a week. Every time I phone to the call centre they ask me for something different to "solve my problem" , first they asked me to send copy of my passport which I did and nobody bothered to reply to me of receipt, I had to phone them back after 48 hrs of waiting, then suddenly the agent told me that wasn't enough they needed something else, which I provided. This still didn't work, the agent said he was going to escalate to operations and call me back the next day, which it never happened. Phoned again and the agent now again is asking for something else, they refuse to put me to trough a manager or someone that can help me. Its amazingly shocking how uninterested and badly trained the agents are, I can't believe for over a week nobody can assist with my issue or escalate it to get solved and on top of that its me who needs to constantly keep phoning even when they promised to call back. They are rude on the phone as if they are doing me a favor when I am the paying costumer. Already this year I have not been happy with multiply at all, first because their rewards program is not good anymore and they are making it impossible to achieve any levels. Secondly for the past 3 months they have been doing everything wrong with my profile, from putting wrong details to cancelling it without my authorization. Now its been over a week of trying to activate my Multiply Money with no luck and with such a bad service from the team. I don't really know what else to do, but definitely not happy with the product and the service from Multiply.