Shocking Service from Momentum (FundsAtWork) – Still No Payment After 49 Working Days

I left my employer on 1 April 2025 and lodged a withdrawal claim for FundsAtWork. I sent my completed Effective Annual Cost quote to Momentum on 24 April 2025. They said that from 24 April 2025 my claim will take 26 working days to complete. It is now 7 July 2025, 49 working days later and I have still not received the money I am legally entitled to.

I have contacted Momentum more than 10 times telephonically. They always tell me that Mashela the administrator will call me back. She only called me back once, on the 2nd of July 2025, where she indicated that my claim will be paid into my account before 4 July 2025.

It is now 7 July 2025 and nothing has been paid yet. When I ask to speak a manager they are always busy or not interested to talk to me. One of the consultants I called at 09:36 on 7 July 2025 even left me on hold and dropped my call, when I called him back he acted as if he cannot hear me. My claim has indefinitely been on the tax step and it seems like no one wants to assist me further.

As a business owner I will never make use of FundsAtWork for my employees. I will also actively dissuade anyone from doing business with Momentum. Momentum is intentionally withholding my money from me to which I am legally entitled to.