Shocking service

I retired in 31 October 2021 and was received by Momentum on the 19th November 2021. After receiving numerous calls from Momentum consultants trying to convince me to invest through Momentum and the pension payout would be experdited. After deciding to invest with my personal broker, everytime I phone, there is a different excuse as to why I have not received my pension money, from documents being doubled scanned, waiting for a Manager to sign a release and so many more feeble excuses. When I ask to speak to a Manager, I am put on hold for 45 minutes and then just cut off (times are available on record from Telkom home number). After our Broker phoned today, he was told that there is an agreement between Transnet and Momentum that the waiting period is 3 months, but no agreement with me. When I was in Spar on Sunday I met a gentleman that retired at the same time and 3 others and they have received their funds. Something just does not add up and I feel frustrated as it appears as though I did not want to invest in Momentum, now I am punished. I still have to pay medical aid, insurances, utility bills and from what? 44 years of service to experience this.