Shocking Service - Claims

Good day,

I visited your offices on Friday afternoon to report that my mother was deceased and that we need to initiate a claim against policy number SL ********** 21 . I waited in your waiting area for an around 90 minutes to get assistance.

I received assistance from Daphne Moeta and I was assured that the claims department would investigate the the claim and confirm which portion of the fund is going to the deceased estate, and which portion is going to the remaining dependents.

I was also promised that someone from claims would respond to me and inform what the procedure was to initiate a claim and that I would also get confirmation that the debit order has been stopped. In addition, the email address ********** is incorrect and Daphne Moeta has not bothered to response to any of my email.

I am very frustrated and stressed at this sensitive and Momentum is just adding on to that stress. Please see email trail. I hope you will be able to assist me with prompt service

Regards

Sabelo Nkosi ********** **********

I have included the email trail below to which I have not receive any response.

From: Sabelo Nkosi (DHL ZA) Sent: Wednesday, 14 November 2018 10:51 To: 'Momentum' ********** ********** ********** Subject: RE: Policy no: SL ********** 21 - Client MS PT NKOSI - FA: 039999:620222 - 3rd Request Request

Good day,

Please can you assist with feedback regarding the claims procedure for this policy.

Regards

Sabelo Nkosi Service Desk

DHL Express DHL House Fabriek & Van Acht Rd Isando 1600 Gauteng South Africa

Phone: +27 11 **********

**********

www.dhl.com

From: Sabelo Nkosi (DHL ZA) Sent: Tuesday, 13 November 2018 09:36 To: 'Momentum' ********** ********** ********** Subject: RE: Policy no: SL ********** 21 - Client MS PT NKOSI - FA: 039999:620222 - 2ND Request

Good day,

Please can you assist with feedback regarding the claims procedure for this policy.

Regards

Sabelo Nkosi Service Desk

DHL Express DHL House Fabriek & Van Acht Rd Isando 1600 Gauteng South Africa

Phone: +27 11 **********

**********

www.dhl.com

From: Sabelo Nkosi (DHL ZA) Sent: Monday, 12 November 2018 13:50 To: 'Momentum' ********** ********** Subject: RE: Policy no: SL ********** 21 - Client MS PT NKOSI - FA: 039999:620222

Good day,

Please can you assist with feedback regarding the claims procedure for this policy.

Regards

Sabelo Nkosi Service Desk

DHL Express DHL House Fabriek & Van Acht Rd Isando 1600 Gauteng South Africa

Phone: +27 11 **********

**********

www.dhl.com

From: Momentum ********** Sent: Sunday, 11 November 2018 12:39 To: ********** Cc: Sabelo Nkosi (DHL ZA) ********** Subject: Policy no: SL ********** 21 - Client MS PT NKOSI - FA: 039999:620222

Dear Death Claims

Kindly please find attached documentation for a death claim.

Please liaise directly with the executor copied in this e-mail regarding the outstanding requirements.

Thank you. Please contact us on weekdays from 07:00 to 19:00 for further information. You can also visit us at www.momentum.co.za to update your details, view your contract information and find other useful tools to help you with your financial planning.

Web www.momentum.co.za ShareCall number ***Telephone number +2 ********** Fax number +2 ********** Email address **********

Kind regards

Daphne Moeta Momentum