Shocking service

I left my previous employer 2.5 Months ago. With this process, I requested to withdraw my funds from Momentum Funds at Work and transfer to Discovery.

After almost a month, I received comms saying that they required an ROT from Discovery. At this point, I contacted my financial advisor to sort. The person from the Momentum call centre advised that it would take 48hours once they received the ROT.

It has been 3 weeks.

First, the ROT received had the incorrect password; only after following up for over a week did we get this information and the ROT was resubmitted. This was now two weeks ago.

My advisor has been on the phone with them daily, and every day she says that the funds should reflect, but still nothing.

Yesterday they told her that it was SARS' fault as there was a 'system error'

This morning, I eventually called around 9 am, where I was told that the submission was made to SARS early this morning. When my advisor followed up, they said it was submitted at 11 am - another lie. And yet I STILL, almost 3 months later still sit without MY money

What the heck. I will never support this business again. And nobody senior is available to help us.