Shocking Operations across all Momentum divisions!

Momentum has made it incredibly difficult to cancel my life insurance and in these difficult financial times have caused me to be double insured, costing me over R 1000 per month in premiums for 3 months AFTER CANCELLATION. It is a constant battle trying to speak to anyone knowledgeable in the call center as you are transferred from person to person and the "self-help" options on the web portal or app do not always work. I have had non-stop problems with Momentum on both my life Insurance as well as my Medical aid and I am currently trying to move my entire portfolio away from this company. If you cannot handle simple requests, and cannot process simple medical aid claims effectively, how can customers trust you to administrate something as important as Life Insurance or Retirement funds? Tried getting through to the call center again today and surprise surprise, you have closed the entire call center for a Christmas function? Not one single staff member available for support and your self-help cannot assist me with my queries because of a lack in technology/ insufficient systems processes.