JH
Joni H
1 reviews | Active since Sept 2018
05 Dec 2018, 10:55
Shocking company
I submitted my disinvestment docs more than a month ago. I was told all was in order payment takes max 2.5 weeks!!! No one kept me updated. I had to follow up. Different consultants with different answers. Shocking. No wonder you are getting such bad press! Last response was you made a mistake and have to resubmit to SARS???!! Really? Pathetic to say the least
Helpful (0)
Replies (8)0
Replies (8)
Momentum (SA)'s replyOfficial
05 Dec 2018, 10:58 I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Kind regards,
N D'Arch
Kind regards,
N D'Arch
Momentum (SA)'s reply05 Dec 2018, 10:58
Official
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Kind regards,
N D'Arch
Kind regards,
N D'Arch
Momentum (SA)'s replyOfficial
05 Dec 2018, 13:32Dear Ms Hayman,
I have tried to contact you on your mobile, but the call reverts to voicemail. Our call centre agent did reapply for the correct tax directive last night. Momentum generally receives the tax directives the following day if there are no problems experienced on the SARS system.
Momentum received notification this morning from SARS that they are experiencing problems on their end to issue directives, and unfortunately a delay will be experienced. As a result we have not received your tax directive back yet.
Please accept my apology for the further delay - unfortunately external factors not within our control will impact our service levels. I will personally monitor your maturity instruction, and as soon as the directive is received I will arrange for an immediate payment to be made.
Kind regards,
N D'Arch
I have tried to contact you on your mobile, but the call reverts to voicemail. Our call centre agent did reapply for the correct tax directive last night. Momentum generally receives the tax directives the following day if there are no problems experienced on the SARS system.
Momentum received notification this morning from SARS that they are experiencing problems on their end to issue directives, and unfortunately a delay will be experienced. As a result we have not received your tax directive back yet.
Please accept my apology for the further delay - unfortunately external factors not within our control will impact our service levels. I will personally monitor your maturity instruction, and as soon as the directive is received I will arrange for an immediate payment to be made.
Kind regards,
N D'Arch
Momentum (SA)'s reply05 Dec 2018, 13:32
Official
Dear Ms Hayman,
I have tried to contact you on your mobile, but the call reverts to voicemail. Our call centre agent did reapply for the correct tax directive last night. Momentum generally receives the tax directives the following day if there are no problems experienced on the SARS system.
Momentum received notification this morning from SARS that they are experiencing problems on their end to issue directives, and unfortunately a delay will be experienced. As a result we have not received your tax directive back yet.
Please accept my apology for the further delay - unfortunately external factors not within our control will impact our service levels. I will personally monitor your maturity instruction, and as soon as the directive is received I will arrange for an immediate payment to be made.
Kind regards,
N D'Arch
I have tried to contact you on your mobile, but the call reverts to voicemail. Our call centre agent did reapply for the correct tax directive last night. Momentum generally receives the tax directives the following day if there are no problems experienced on the SARS system.
Momentum received notification this morning from SARS that they are experiencing problems on their end to issue directives, and unfortunately a delay will be experienced. As a result we have not received your tax directive back yet.
Please accept my apology for the further delay - unfortunately external factors not within our control will impact our service levels. I will personally monitor your maturity instruction, and as soon as the directive is received I will arrange for an immediate payment to be made.
Kind regards,
N D'Arch
JH
Joni H's updateReviewer Update
05 Dec 2018, 13:44Momentum makes a mistake and now the problem lies with SARS? It is a never ending story. If the directive is received the following day why are we 5 weeks down the line here? Is the staff member competent to do his/her job? Or was this mistake merely made up as documents were never submitted in the first place? SARS submitted 7 directives in the last week to film producers. They were requested 24h prior. I struggle to belie ve that the problems lies with them.
These funds were promised to a much needed home 10days ago.
JH
Joni H's update05 Dec 2018, 13:44
Reviewer Update
Momentum makes a mistake and now the problem lies with SARS? It is a never ending story. If the directive is received the following day why are we 5 weeks down the line here? Is the staff member competent to do his/her job? Or was this mistake merely made up as documents were never submitted in the first place? SARS submitted 7 directives in the last week to film producers. They were requested 24h prior. I struggle to belie ve that the problems lies with them.
These funds were promised to a much needed home 10days ago.
JH
Joni H's updateReviewer Update
05 Dec 2018, 13:49God forbid this was a dread disease or death claim. Thank goodness my portfolio is invested with another company.
The amount in question is just shy of R7 000 and probably handed over to a trainee. I do not wish to here anymore excuses, I want this settled by Friday
JH
Joni H's update05 Dec 2018, 13:49
Reviewer Update
God forbid this was a dread disease or death claim. Thank goodness my portfolio is invested with another company.
The amount in question is just shy of R7 000 and probably handed over to a trainee. I do not wish to here anymore excuses, I want this settled by Friday
JH
Joni H's updateReviewer Update
07 Dec 2018, 10:24Good day
The correct form was sent 6 weeks ago. Please supply email address urgently so I can REsENd and payment can be made now
JH
Joni H's update07 Dec 2018, 10:24
Reviewer Update
Good day
The correct form was sent 6 weeks ago. Please supply email address urgently so I can REsENd and payment can be made now
JH
Joni H's updateReviewer Update
07 Dec 2018, 10:31Will do thank you.
JH
Joni H's update07 Dec 2018, 10:31
Reviewer Update
Will do thank you.
JH
Joni H's updateReviewer Update
07 Dec 2018, 10:36Sent
JH
Joni H's update07 Dec 2018, 10:36
Reviewer Update
Sent
Momentum (SA)'s replyOfficial
07 Dec 2018, 12:04Dear Ms Hayman,
I am happy to confirm that payment has been released into your FNB account. I have double checked that the payment was released as an immediate payment, so the funds should reflect and be available within the next hour,
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
I am happy to confirm that payment has been released into your FNB account. I have double checked that the payment was released as an immediate payment, so the funds should reflect and be available within the next hour,
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
Momentum (SA)'s reply07 Dec 2018, 12:04
Official
Dear Ms Hayman,
I am happy to confirm that payment has been released into your FNB account. I have double checked that the payment was released as an immediate payment, so the funds should reflect and be available within the next hour,
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
I am happy to confirm that payment has been released into your FNB account. I have double checked that the payment was released as an immediate payment, so the funds should reflect and be available within the next hour,
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch