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Taryn N
1 reviews | Active since Jul 2016
14 Oct 2024, 08:40
Shocked at the lack of customer service!!!
I have still not received any communication with regards to my 2 pot claim. I've sent emails and have made numerous calls to your call centre but NOTHING. Trying to get through to you is a nightmare! Waiting in a for more than 40 minutes at a time. WHAT IS GOING ON???????????????????? And can someone please have the decency to contact me back? Please do not reply with a generic "we've sent your query to the relevant department". I cannot believe that momentum has such terrible service.
Helpful (0)
Replies (5)0
Replies (5)
Momentum (SA)'s replyOfficial
14 Oct 2024, 08:48Good day Taryn
As we have different divisions within the company we must refer your posting to the correct department for assistance therefore, your posting has been escalated to the funds at work department for assistance.
Kind regards
NH
As we have different divisions within the company we must refer your posting to the correct department for assistance therefore, your posting has been escalated to the funds at work department for assistance.
Kind regards
NH
Momentum (SA)'s reply14 Oct 2024, 08:48
Official
Good day Taryn
As we have different divisions within the company we must refer your posting to the correct department for assistance therefore, your posting has been escalated to the funds at work department for assistance.
Kind regards
NH
As we have different divisions within the company we must refer your posting to the correct department for assistance therefore, your posting has been escalated to the funds at work department for assistance.
Kind regards
NH
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Taryn N's updateReviewer Update
14 Oct 2024, 09:11But they do not respond! Escalate this to a manager! It's been over 6 weeks!
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Taryn N's update14 Oct 2024, 09:11
Reviewer Update
But they do not respond! Escalate this to a manager! It's been over 6 weeks!
Momentum (SA)'s replyOfficial
14 Oct 2024, 09:25noted and referred.
Momentum (SA)'s reply14 Oct 2024, 09:25
Official
noted and referred.
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Taryn N's updateReviewer Update
14 Oct 2024, 14:17I must say I am shocked at the terrible service you guys give. I expected alot more from Momentum.
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Taryn N's update14 Oct 2024, 14:17
Reviewer Update
I must say I am shocked at the terrible service you guys give. I expected alot more from Momentum.
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Taryn N's updateReviewer Update
14 Oct 2024, 14:17And I still have not received any communication
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Taryn N's update14 Oct 2024, 14:17
Reviewer Update
And I still have not received any communication