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Leighlloyd L

1 reviews | Active since May 2016

12 May 2016, 12:44

sharks the lot of you

<p>I have had such horrible service from your Multiply dept. how it is still running, i am speechless. I requested to join the premier Multiply programme. firstly, they joined my husband up, and not me. when i asked for a refund and the correct info to be entered, they refunded me, but double debited me the next month. When following this up,. i was told tht i was not entitled to a refund as the money bounced. (this is because i did not make provbision for money that was not meant to be debited. this cost me R138.00. This month, once again. I have been double debited. My husband still seems to be part of Multiply, even though i told them to remove him. I am serious when i say i will take this further unless someone sorts it out immediately. I am sick and tired of speaking to 10 different people to sort out one simple issue. fix it or cancel it</p>

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Replies (4)
Momentum (SA)
Momentum (SA)'s reply13 May 2016, 13:37
Official
Your query is being investigated by Multiply. A consultant will contact you in order to discuss the matter. Kind Regards Debbie van der Haar
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Leighlloyd L's update18 May 2016, 09:11
Reviewer Update
yet to receive any response... this is typical...
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Leighlloyd L's update19 May 2016, 08:09
Reviewer Update
STILL no reply.. not even a phone call...
Momentum (SA)
Momentum (SA)'s reply25 May 2016, 10:19
Official

I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. I can confirm that the bank charges has now been refunded.

Kind regards

C Klopper