SERVICE TO THE WORST…

I am horrifically disappointed by this business’ staff and their work.

I have been busy with a claim since October 2022, as promised my case would be done within 24-48 hours - it’s now been 4 months. All the required documents were sent in as soon as the problems surrounding it was sorted (January 5 2023 they had every last document as requested). I hold the line for 20 minutes, not achieving anything accept for the same excuses.

It’s too easy to blame the problems on SARS, that they have it wrong on their systems. I confirmed spelling of the necessary each time without being asked and still the 2 teams working with my case misspell it? How do you get to that. The more I ask to speak to senior personnel the more I get put through to someone who has no idea who I am or why I’m calling.

Would definitely not recommend to use Momentum. I for sure will never use them in future again.