Service not existing at Mo.emtum Funds at work

Very poor service from Momentum Funds at Work.

I have submitted a claim for a savings component withdrawal on 23 April 2026. I emailed all requested documents to Momentum on 23 April 2026.

On Monday, 4 May 2026, I contacted Momemtum Funds at work, to follow up on the status of my claim.

I was shocked to find out that the email containing my documentation was never attended to. The consultant made an excuse stating that they have a backlog in attending to the email. This is not acceptable. If I did not contact Momemtum to find out the status of my claim, it would most probably still be unattended.

I have viewed the status of my claim online, 11 May 2026, just to discover that my claim jas still not been processed. How is it possible for a company like Momemtum to take so long to get claims processed, but companies like Old Mutual & Liberty take up to 5 days max?

No communication from Momentum, unless you contact them yourself. Service is non existent at Momentum.