1 reviews | Active since Jun 2009
Service is ridiculously slow.
Sent an e-mail last week through their website, taken almost a week and still have received no feedback. And this is to process an upgrade. Momentum's service is absolutely atrocious. I tried phoning but the woman I spoke to gave me the wrong information. Will be looking at switching as soon as possible.
Dear Mr Murray,
We appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and will arrange that a manager contact you.
Kind regards,
N D'Arch
Dear Mr Murray,
We appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and will arrange that a manager contact you.
Kind regards,
N D'Arch
Dear Mr Murray,
Subsequent to our earlier telephone conversation, I received feedback that Kryslina Rampersad from our Multiply call centre has phoned you to discuss your query.
Contracts through Virgin Active and Multiply only offers a discount through either one club, Virgin Active National (Premier) or Virgin Active Classic.
Kryslina stated that she provided you with the various pricing on these offers, and that you confirmed that you will enquire at the gym directly for their specials.
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
He doesn’t wish to upgrade to VA Premier as he says that the retail price of R993.00 is too high as compared to the Premier Select of R721.00.
He informed me that he will enquire with the gym directly about their specials and offerings.
Dear Mr Murray,
Subsequent to our earlier telephone conversation, I received feedback that Kryslina Rampersad from our Multiply call centre has phoned you to discuss your query.
Contracts through Virgin Active and Multiply only offers a discount through either one club, Virgin Active National (Premier) or Virgin Active Classic.
Kryslina stated that she provided you with the various pricing on these offers, and that you confirmed that you will enquire at the gym directly for their specials.
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
He doesn’t wish to upgrade to VA Premier as he says that the retail price of R993.00 is too high as compared to the Premier Select of R721.00.
He informed me that he will enquire with the gym directly about their specials and offerings.