Service is becoming worse by the day

I asked Momentum to transfer a part of my provident fund to the Momentum preservation fund in October last year and i did not receive any communication on how far the process is. I then requested a withdrawal and sent all the necessary documents. I then called Momentum a week ago to find out as to what is happening with my money only to be told that my transfer to the preservation fund has still not been finalized after almost 3 months of making such a request. Can you please just process my withdrawal coz it seems like my money will disappear into thin air.