SERVICE FAILURE, DISHONESTY, INCOMPETENCE

On 7/4/15, I linked my MMultiply and PnP Smart shopper cards for additional points. I got a SMS from Momentum confirming both account were linked and the points will be registered automatically. Today 26/5/15 no points have been registered despite ALWAYS swiping both cards at the till.<br> I contacted Multiply to report the dysfunction, to this day they have not solved the problem as points are still not being registered.<br> <br> Furthermore, I spent about 4000R shopping since 7/4, so I asked to normally register the points that were due to me if they hadn't failed. But they refuse, asking for the till slips... which I didn't keep, as THEY initially confirmed the accounts were linked and the points automatically registered! How can a company acknowledge they failed, not make up for it, and ask for ME to make up instead? <br> <br> Today, thanks to PnP customer service, I sent a full purchase list statement since 7/4, with all info for point calculation. STILL, they refuse to accept that, and keep asking for the till slips, that i repeatedly said I didn't keep, precisely BECAUSE of them!<br> <br> That is DISHONEST and PATHETIC SERVICE! The points must be given accordingly, it's their failure not mine!